Consulting Services Operations Manager

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The primary function of the Consulting Operations Manager is providing support to the assigned leadership team in areas that span the client delivery life cycle.  In this capacity the CS Operations Manager will be responsible for planning, coordination and execution of all aspects of assigned projects through the project life cycle. This position is also responsible for the creation, revision, and implementation of practice and / or regional-specific processes and policies. The CS Operations Manager will also be responsible for supporting regional and / or practice leadership with leadership team meetings, and support the execution of strategic or tactical initiatives.

Essential Duties:

  • Partner strategically with assigned leadership to support the execution of short and long term goals
  • Provide day to day and ongoing performance management, development, coaching and exit-counseling of employees
  • Provide direct support for time-sensitive and proprietary tasks for Assigned Leadership team members as requested
  • Work with leadership in addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions
  • Partner with assigned consulting leadership to develop leadership meeting objectives and agendas, document meeting outcomes, and follow up on related action items
  • Partner with Regional Operations liaisons to provide implementation support for assigned service line initiatives
  • Oversee ongoing support of practice management reports, staffing processes
  • Support leadership in execution of strategic or tactical imperatives
  • Develop an understanding of solution offerings and develop relationships with supporting leadership
  • Partner with internal organizations (human resources, finance, marketing, sales) to develop, implement and maintain efficient and effective support processes in support of leadership imperatives
  • Facilitate definition of project scope and revise as appropriate to meet changing needs and requirements. Manage project objectives, schedule, resources and deliverables
  • Create and execute project plans
  • Manage program and project risks and issues.  Recognize and determine corrective action to ensure projects are delivered on time and within budget and scope
  • Ensure effective response to and resolution of troubled initiatives on an as-needed basis
  • Provide oversight and advocacy for the effective efficient use of internal systems
  • Other duties as assigned


  • Bachelor’s degree in business or technology related area or equivalent experience


  • Minimum of five years of related experience within a Professional Services environment working with Management Level Professionals
  • Minimum of three to five years’ experience effectively managing multiple projects

Technical Skills:

  • Strong Microsoft Office skills including Microsoft Word, PowerPoint, Excel and Outlook.
  • Strong communication skills both written and verbal
  • Ability to prepare presentations including charts, graphics and tables, speaker notes & handouts, etc., required
  • Advanced Microsoft Office skills, preferred 


  • Ability to supervise, direct, and review the results of projects or assignments
  • Ability to support, affect, and implement change
  • Strong stakeholder management skills
  • Ability to impact and influence a diverse population

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req4145
Line of Business: Consulting Services
SubFunction: Operations
Job Type: Full Time
Req #: req4145
Location: 2000 West Dorothy Lane, , Dayton, OH US
Region: Great Lakes Region
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
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