The Systems Engineer is a member of RSM’s technical services group and is responsible for the operational support of information technology infrastructure. The engineer will work closely with IT management and other functional groups to deploy, administer and provide level three support for the company’s enterprise and field systems. He/she must have excellent written and oral communication skills and be able to work, collaborate and coordinate between technical and non-technical people within the company.
1. Provide subject matter expertise (SME) troubleshooting support for Microsoft Active Directory, Vmware, ADFS, enterprise backup and other enterprise class applications. Provides direct support of enterprise architecture including Cloud Computing Solutions, Single Sign-On, IIS servers, load balancing, backups and antivirus platforms. Installs, configures, secures and maintains technical Dev, QA and Production Systems environments. Configures and Integrates 3rd party applications and add-ons. Works with end-users, Microsoft Support and other 3rd party vendors in resolution of support issues as-needed.
2. Supports internal development, functional technology and project teams on a recurring basis. Monitors and optimizes server health functionality based on industry best practices. Implements upgrades, enhancements and fixes following established change management procedures. Regular review of alerts, logs and performance. Participates in enterprise disaster recovery planning and practices. Achieve system automation and integration through the use of Web Services and scripting technologies and tools.
3. Maintains technical standards, procedures and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. Collaborates with other IT related professionals such as IT System Administrators, IT technical engineers, IT Developers, IT Architects and IT Portfolio personnel.
4. Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. Performs rotational on-call duty.
5. Other duties as assigned
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.