Client Service Representative - Wealth Management

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Position Description

  • Serves as the primary contact for Wealth Advisor inquiries and account service issues.
  • Provides administrative support, which may include scheduling appointments and maintaining calendar and contacts using Microsoft Dynamics and Microsoft Outlook.
  • Prepares new account paperwork for on-boarding, monitors account set-up and addresses any follow-up issues.
  • Interfaces with RSM, Schwab and Fidelity Institutional Investment Platform and other vendors/custodians to assist with client service matters.
  • Proactively resolves requests from Advisors which may include tracking information, gathering data from multiple sources, and creating reports and presentations using PowerPoint, Excel, or other programs.
  • Assists in monitoring client’s investment portfolios and providing updates and progress reports to Wealth Advisor for rebalancing of asset allocation models.
  • Prepares cover-letters and fax correspondence to prospects and clients.
  • Prepares agenda items, reports, and other materials for prospect / client meetings.
  • May be asked to participate and be involved in client and prospect meetings.
  • Responsibilities include but not limited to:  organizing files, verifying billings, proofreading, formatting documents, handling mail, and performing other duties as assigned, including maintaining records required for compliance.
  • Cash Management – monitors deposits/withdrawals and cash balances and assisting in the rebalancing the portfolios, as necessary, to accommodate the changes in cash position.
  • May be asked to assist with security trades and the review of executed trades.
  • Will participate in achieving the Wealth Management Team goals and objectives.

Basic Qualifications:

  • Business Experience of 1 or more  years in the Wealth Management or Financial Services industry with Client-Service experience
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Good follow-up and communicative skills in working with prospects and clients
  • Detail-Oriented; High-Initiative; Enthusiastic; Good Communicative Skills

 Preferred Qualifications:

  • Associate Degree, or Undergraduate Degree (preferably in Business)
  • Experience with Schwab Institutional, Fidelity WealthCentral would be helpful

Your Team:

  • You’ll be working as an integral part of a Wealth Management Team of 3-Advisors, which works with high-net-worth individuals, families, and business owners to help them meet their financial goals and long-range objectives.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID RSM587
Line of Business: Internal Client Service
SubFunction: Operations
Job Type: Full Time
Req #: RSM587
Location: 515 S. Flower Street, 41st Floor, , Los Angeles, CA US
Region: West Region
Job Category: Wealth Management
Employment Type: Experienced
Degree Required: Associate
Travel: No
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