Microsoft Dynamics CRM Implementation Consultant

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Our Technology Business Solutions practice is seeking a full-time Microsoft Dynamics CRM Consultant to join our CRM team. This is an excellent opportunity if you're a self-starter who likes to take initiative in the planning and implementation of innovative ideas. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base, supporting a number of CRM initiatives.

Basic Qualifications:

  • Three to Five years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM,, SalesLogix, or Pivotal) required
  • Dynamics CRM implementation experience (multiple projects)
  • Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
  • Configure the application to meet a client's requirements using the Microsoft Dynamics CRM
  • Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft Dynamics CRM
  • Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft Dynamics CRM
  • Implementation of proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
  • Developing Microsoft CRM strategies, best practices and approaches
  • Design and integrate business processes and data flows between Microsoft Dynamics CRM applications and other applications, such as back office/ERP applications
  • Local Travel required on occasion to client locations

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
  • Relevant, hands-on work related experience working within a team environment
  • Desire to learn, grow and exceed both management and client expectations
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Experience in working with sales, marketing and/or customer service processes a plus

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID RSM1239
Line of Business: Consulting Services
SubFunction: TMC BA D365 CE
Job Type: Full Time
Req #: RSM1239
Location: 4801 Main St., Suite 400, , Kansas City, MO US
Region: Central Region
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: None
Travel: Yes
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