Infrastructure Manager- Managed Services

Apply Now >>    

We currently have an opportunity in our Infrastructure Technology Consulting practice for a Manager to provide a variety of technical and IT advisory services for mid-market companies. The right candidate will provide technical expertise, manage implementations and teams, and provide IT managed services to companies across a variety of industries in the Southeast. It is important that the candidate have experience in a customer facing role or have worked for a consulting company where client delivery is the main focus of your role.

 

Recent Projects:

  • Cloud to Cloud Strategy Assessment for 225 person distribution company
  • Office 365 migration for 250 person paper company
  • IT Assessment for 1000 person construction company
  • Managed Services for 100 person medical devices company
  • Advise national engineering firm on next generation WAN

Responsibilities

  • Conduct detailed infrastructure assessments and roadmaps for customers, including "Go to Cloud" strategies.
  • Design customer solutions in the areas of unified communications, identity management, storage and virtualization, cloud and business continuity.
  • Act as an escalation for major customer impacting issues, while collaborating with other operational teams.
  • Research and present to customers on merits of proposed solutions, including in-depth understanding of pros/cons.
  • Work closely with project teams to lead the engagement lifecycle, including project scoping, statements of work, project plans, and service delivery updates.
  • Perform service delivery at customer sites and remotely, while minimizing interruption to live customer systems.
  • Design and write detailed SOPs and reference architecture documentation.
  • Provide pre-sales engineering support for sales teams and practice leaders.

Preferred Technical Expertise:

  • Hands on experience implementing Office 365 hybrid deployments
  • Hands on experience implementing IaaS solutions such as Microsoft Azure or Amazon Web Services
  • Hands on experience implementing Microsoft Solutions such as AD, SQL, Exchange, System Center, EMS
  • Hands on experience implementing virtualization technologies such as Hyper-V or VMware
  • Hands on experience implementing unified communications such as Lync, Shoretel, or Cisco
  • Hands on experience implementing application delivery technologies such as Citrix or Remote Desktop Services
  • Hands on experience implementing security technologies such as firewalls, IDS/IPS, encryption, SSO
  • Hands on experience implementing storage and file solutions such as SANs and OneDrive
  • Hands on experience implementing converged networks such WAN, LAN, switching, routing, QOS, SIP

Non-Technical experience:

  • Easily communicate with technical and non-technical audience.
  • Experience and personality to diffuse difficult customer situations.
  • Extensive knowledge of Visio and PowerPoint to create professional documentation and presentations.
  • Ability to function independently, prioritize and act as a mentor to junior infrastructure staff
  • Ability and desire to work evenings, nights, and participate in an on-call rotation
  • Experience working in a high energy professional services or consulting firm preferred but not required

Required Experience:

  • 7-10 years experience
  • College degree in Computer Science, MIS, or Electrical Engineering is preferred

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req2148
Line of Business: Consulting Services
SubFunction: TMC Inf Managed Services
Job Type: Full Time
Req #: req2148
Location: 1861 International Drive, Suite 400, McLean, VA US
Region: Southeast Region
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
Apply Now >>