The Information Technology Coordinator (ITC) is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP’s PCs, printers, servers, and related equipment.
Provide level 2 end user support including but not limitedto:
Monitor and respond timely to support tickets in the ITCqueue(s).
Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance
Tasks related to potential office remodels orrelocations
Maintain network file and printserver:
Update networked applications asrequired
Maintain daily tape backup and off-site tapestorage
Report file and server issues to the Service Desk for furtherassignment
Setup and maintain network printers, scanners, and multi-functiondevices
Coordinate copier/MFD repairs with authorized repairvendor
Provide phone support in centralized VoIPlocations
Facilitate legal matters compliance with Internal Legal andIRM requests including:
Complete legal hold workstations procedures and hard drive copies asrequested
Preserve backup tapes and other electronic media asrequested
Other duties asassigned.
High school diploma orGED
1-3 years relevant experience in customerservice
Working knowledge of hardware and applications including but not limitedto:
Windows Server OS, Microsoft WindowsOS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Unicenter Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networkedequipment
Excellent verbal and writtencommunications
Demonstrates a working knowledge of the technologytools required within assignedresponsibilities
Effective organization and time managementskills
Ability to manage multipletasks
Strong attention todetail
Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressfulsituations.
Ability to work in a highly collaborative environment and consult effectively with employees at alllevels
Job ID req2390
Line of Business: Internal Client Service
SubFunction: Field IT Support
Job Type: Full Time
Req #: req2390
Location: 751 Arbor Way, Suite 200, Blue Bell, PA US