We currently have an opportunity in our Infrastructure Technology Consulting practice for a Manager to provide a variety of technical and IT advisory services for mid-market companies. The right candidate will provide technical expertise, manage implementations and teams, and provide IT managed services to companies across a variety of industries. It is important that the candidate have experience in a customer facing role or has (preferably) worked for an IT Consulting Firm where client delivery is the main focus of your role.
Conduct detailed infrastructure assessments and roadmaps for customers, including "Go to Cloud" strategies.
Design customer solutions in the areas of Cloud Migrations, P to V, 0365 Strategies, storage and virtualization, business continuity, overall security posture.
Act as an escalation for major customer impacting issues, while collaborating with other operational teams.
Research and present to customers on merits of proposed solutions, including in-depth understanding of pros/cons.
Work closely with project teams to lead the engagement lifecycle, including project scoping, statements of work, project plans, and service delivery updates.
Perform service delivery at customer sites and remotely, while minimizing interruption to live customer systems.
Design and write detailed SOPs and reference architecture documentation.
Provide pre-sales engineering support for sales teams and practice leaders.
7-10 years’ experience
College degree in Computer Science, MIS, or Electrical Engineering is preferred/or Related
Hands on experience implementing Office 365 hybrid deployments
Hands on experience implementing IaaS solutions such as Microsoft Azure or Amazon Web
Hands on experience implementing Microsoft Solutions such as AD, SQL, Exchange, System Center, EMS
Hands on experience implementing virtualization technologies such as Hyper-V or VMware
Hands on experience implementing unified communications such as Lync, Shoretel, or Cisco
Hands on experience implementing application delivery technologies such as Citrix or Remote Desktop Services
Hands on experience implementing security technologies such as firewalls, IDS/IPS, encryption, SSO
Hands on experience implementing storage and file solutions such as SANs and OneDrive
Hands on experience implementing converged networks such WAN, LAN, switching, routing, QOS, SIP
Easily communicate with technical and non-technical audience
Experience and personality to advise and diffuse difficult customer situations
Ability to function independently, prioritize and act as a mentor to junior infrastructure staff
Ability to effectively sell services and solution sets to current and prospective clients preferred
Experience working in a professional services or IT consulting firm preferred but not required