Systems Engineer

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Responsible for the overall production systems software including engineering, implementation and integration, and technical services and support. Designs, implements/installs, maintains, and administers infrastructures including hardware, software, and various configurations.  Monitors overall performance to proactively identify potential issues and tune appropriately.  Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve procedures. May be included in various projects and participate in disaster recovery exercises.  Generally focuses on projects for one or more of the following disciplines: Windows, storage, reporting, testing, middleware, or other software.

 

Essential Duties:

 

1.  Responsible for support and maintenance of production and non-production systems in data centers and field offices. Monitors the level 3 helpdesk problem ticket queue and responds to end-user questions and inquiries. This position will be included in the Infrastructure Operations on-call and ticketing rotation.      

 

2.  Provides technical assistance and engineering support while ensuring that proactive monitoring of production systems is in place. Work with and support internal project development teams during upgrades and installation of existing and new implementations.         

 

3.  Manage and support Active Directory users and systems. Continually develop and maintain technical standards documentation including procedural and resolution techniques in maintaining maximum system availability and performance levels.   

 

4.  Both primary and backup SME to various infrastructure technologies, working towards developing and maintaining Microsoft technology skill sets. Work closely with peers across teams including Networking, Security, Architecture, Development, QA and PMO. 

 

5.  Other duties as assigned     

 

Basic Qualifications:

  • 4-year college degree in a related field or equivalent experience

  • 1-3 years experience administering some or all of the following

  • Microsoft Server and Active Directory technologies

  • Symantec Anti-virus and/or other Antivirus applications

  • Outstanding organizational skills plus an ability to manage concurrent projects and activities

  • Strong knowledge of Microsoft Operating Systems including Windows Server 2008/2012, MS SQL Server, DNS, Active Directory

  • Experience working with storage systems

  • Strong knowledge of IT infrastructure, messaging, and directory services

Preferred Qualifications:

  • Monitoring tools – System Center Operations Manager preferred

  • System Center Configuration Manager knowledge preferred

  • Scripting – Powershell preferred

  • Microsoft Certification or Preferred knowledge - (expected to complete training and certification for MCSA by end of first year in the position)

  • Background managing & supporting virtualization technologies – preferably Vmware (expected to complete Vmware training & be associate certified by end of first year in the position)


You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req2602_Davenport
Line of Business: Internal Client Service
SubFunction: IT
Job Type: Full Time
Req #: req2602_Davenport
Location: 331 W 3rd St #200, , Davenport, IA US
Region: National
Job Category: Corporate Information Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
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