Infrastructure Engineer

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Position Description


We currently have a fulltime opening in our Information Technology Engineering group for a Senior Associate position.  The right candidate will provide senior technical expertise, manage implementations, and provide support to a variety of small and medium sized businesses.  It is important that you have experience in a customer facing role or have worked for a company where client advocacy is a primary component of your role.



Work closely with the Northeast infrastructure team to act as the focal point of complex technical initiatives, including:


  • Work closely with leads or lead engagement lifecycle, including project scoping, statements of work, project plans, and service delivery updates

  • Perform service delivery at customer sites and working remotely, while minimizing interruption to live customer systems

  • Work with various methodologies and best practices in areas such as change management, service continuity, and continual service improvement

  • Design detailed Standard Operating Procedures for Engineering and IT Outsourcing teams, including standards definition and configuration walkthroughs

  • Work closely with Account Managers and internal staff to assist in anticipating growing customer needs and actively engaging to discuss areas of improvement and potential sales opportunity


  • Extensive technical expertise in MOST of the following areas:
  • Directory Services and Messaging – AD, Office 365 and Exchange - Experience migrating and upgrading customer messaging environments, along with mobile platforms
  • SAN’s and Virtualization – Advanced knowledge of design and operational best practices for virtualization solutions - Experience with EMC, EqualLogic or NetApp SANs, along with ESX and/or Hyper-V implementations and P2V
  • Networking – High level awareness of Firewall/IDS, Routing, Switching, Wireless
  • Exposure to desktop virtualization solutions such as XenApp
  • Existing VCP, CCNP, MCSE, and CCEA is highly desirable
    (Extensive ongoing technical training will be provided.)


Non-technical experience in the following areas:

  • Easily communicate with technical and non-technical audience
  • Experience and personality to diffuse difficult customer situations
  • Extensive knowledge of Visio and PowerPoint to create professional documentation and presentations
  • Ability to function independently, prioritize and act as a mentor to junior engineering staff and members of other teams
  • Ability and desire to occasionally work evenings, nights or travel to client locations
  • Experienced working in a high energy professional services or consulting firm preferred, but not required


Basic Qualifications

  • Bachelor’s degree and certification in IT related field
  • 7-10 years of experience with the Windows Server platform, virtualization, infrastructure configurations, server management, storage, and networking
  • 5 years of IT Consulting expertise
  • Familiar with standard IT practices and policies
  • Eagerness to contribute
  • Ability to travel up to 20%, including some overnight stays

Preferred Qualifications

  • Excellent written and verbal communication, problem solving and analytical skills
  • Strong judgment, issues management, and problem analysis techniques
  • Strong presentation, facilitation, time management, and prioritization skills
  • Proven ability to work both independently and as a part of a team
  • Demonstrated ability to balance priorities on simultaneous projects
  • Client relationship management experience

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req2269_New York
Line of Business: Consulting Services
SubFunction: TMC Inf Infrastructure
Job Type: Full Time
Req #: req2269_New York
Location: 1185 avenue of the americas, , New York, NY US
Region: Northeast Region
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
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