The Senior Scheduler position is primarily responsible for implementing scheduling process as well as scheduling and coordinating the assignment of Tax client service staff located in multiple offices to engagements that will ensure resources are effectively deployed and staff workloads are balanced.
The Senior Scheduler will provide support of the resource management function including, but not limited to:
Monitor schedule daily and facilitate necessary adjustments to assigned offices and teams.
Participate in scheduling meetings and follow-up on unresolved issues that require rescheduling of projects and/or staff.
Work with leaders and managers in the implementation of scheduling process and engagement management.Ensure compliance with priorities around financials and capacity, client needs, staff development and abilities, staff availability and ensuring the experience of staff is diverse.
Audit scheduled vs. actual time and provide various forms of analysis including financial profitability and exception reporting.
Partner with client service managers and staff regarding productivity, staffing issues and concerns including reporting and issues to supervisors, HR, etc.
Other projects and duties as assigned.
High school diploma or GED plus 5 years related scheduling or administrative experience, or Bachelors degree with 2 years related scheduling experience
Strong Microsoft Office skills , particularly with Excel
Ability to communicate both verbally and written with diverse audiences
Special requirements specific to job
Demonstrates a working knowledge of the technology tools required within assigned responsibilities
Effective organization and time management skills
Ability to manage relationships and have crucial conversations
Ability to manage multiple tasks
Strong attention to detail
Travel may be required at various times throughout the year
Job ID req2845
Line of Business: Internal Client Service
Job Type: Full Time
Req #: req2845
Location: 801 Nicollet Mall, West Tower, Ste 1100, Minneapolis, MN US