The Resource Manager is primarily responsible for driving business process improvement through the analysis of client engagements and scheduling of Transaction Advisory Services (TAS) personnel.
Resource Managers are expected to make independent decisions on staffing issues ensuring that all engagements are scheduled appropriately, resources are effectively deployed, and staff workloads are balanced. As a member of the TAS Resource Management Team, you will be a key contributor to the practice’s financial performance by effectively aligning our resources to clients’ needs with a continual focus on talent development, client satisfaction and overall growth. The Resource Manager will also lead the TAS/Audit Rotation Program and coordinate efforts for the annual training conference.
This role reports to the TAS Operations Director and will collaborate with the TAS partners, market leaders, regional scheduling leads as well as the team.
Ensure TAS professionals are effectively utilized to support the achievement of financial plans for the business
Collaborate with TAS regional scheduling leads and client engagement teams to understand business needs
Plan and develop strategies for engagement management while incorporating functional requirements and priorities (financial, capacity, etc.)
Work directly with career advisors and staff appropriately for balancing productivity, training, staffing issues, and other concerns
Track project feedback reviews and provide real time updates to market leads and career advisors
Generate reports that forecast utilization and monitor productivity, conflicts, leverage, availability, non-charge hours, etc.
Develop and communicate scheduling analysis and schedule snapshots for planning purposes
Lead scheduling meetings and follow-up on unresolved issues that require rescheduling of projects and/or staff
Manage TAS Industry Program by scheduling calls, keeping notes, and holding team members accountable for action items assigned; work closely with Industry Leads to align strategy with action plan
Lead TAS/Audit Rotation program in liaising with applicants, regional rotation leads, and TAS/Audit leadership; prepare reports and coordinate logistics
Work closely with TAS Operations Director and the LPD Team in coordinating all aspects of the annual training conference
Coordinate and balance resource sharing both regionally and nationally across industry teams, functional teams and other business units
Other responsibilities and projects as directed by the TAS Operations Director or National TAS Leader
Bachelor’s Degree in Accounting, Business, or in a related field
3+ years of prior experience as a Resource Manager or client server in the Consulting arena for a professional services organization or other relevant industry. TAS experience preferred
Able to confidently connect at all levels in the organization using diplomatic communication, influence, and negotiation skills
Superior analytical, forecasting, problem solving, and client service skills
Intermediate to Expert Excel skills
Ability to multi-task and attention to detail
Strong relationship building, coaching, and employee development skills
Ability to thrive in a fast paced environment and prioritize tasks
Proven ability to lead change within an organization
Able to travel nationally to other TAS offices (<10%)