Infrastructure Field Associate

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The Associate role within our TMC Practice (Technology and Management Consulting) under the Infrastructure group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. 

As a Consulting Associate, your initial role will include working directly with our experienced and senior consultants and you’ll be exposed to a large cross-section of engagements and projects that develop your career. Some of the major area we cover within our engagements include cloud services (Office 365, Microsoft Azure IaaS, rights management, MDM, SSO, etc.), security (authorization, authentication, SIEM, DLP, AV, Layer 7), storage and compute (VMWare/HyperV, SAN/server architecture, etc.), and Network (Route, Switch, Control). 

Many of the job responsibilities required of a Consulting Associate are directly related to delivering the operational services to clients, remotely and on their premises, to support, configure and manage the infrastructure we supply to them, as well as servicing their needs ranging from desktop support, change management and implementation, troubleshooting, break/fix and working with account managers to improve our managed services delivery to clients. 

You will use your strong analytical skills to develop and understanding of client needs and work with engineers to design solutions to meet requirements. As your skills develop, you will be able to take on additional design responsibilities and move away from pure client support services. 

Examples of assignments include: 

·         Supporting managed service clients (desktop support, server management, patching, capturing needs)

·         Participation in project scoping and technical plan development

·         On-boarding new clients / Providing onsite and remote support

·         Support in designing infrastructure solutions to meet business objectives

  • Office 365 deployments
  • Cloud/Virtual environments in VMWare and HyperV
  • MFA/Single Sign On (Okta, Ping, Azure SSO, ADFS)
  • Backup and Recovery
  • Workstation Management and controls 

·         Project task management and execution

·         Infrastructure operations and management

·         Testing of proposed solutions within lab environments

·         Adopting and learning new technologies 

As a Consulting Associate, you will receive mentoring from our experienced team and have access to a variety of technology and training to jump start your career. You will be exposed to several aspects of all our Engineering Consulting Practices, including:

·         Consulting process, tools and methodologies

·         Technology assessments

·         Referenced architecture design and best practices

·         Engaging with clients and developing their IT initiatives

Basic Qualifications

·         Degree or Certification in IT related field

·         2-4 years of experience with the Windows Desktop and Server platform, some virtualization, infrastructure configurations, server management, storage, and networking

·         Familiar with standard IT practices and policies

·         Ability to travel up to 90% locally

·         Ability to support and administer desktop operating systems, mobile devices and common applications

·         Some hands-on experience deploying Microsoft cloud solutions, virtual environments, cloud-based security tools, and adhering to best practices regarding architecture

·         Experience working in a client serving or customer service role—comfort communicating technical concepts to non-technical audiences is a must

·         Providing helpdesk type services

·         Excellent written and verbal communication, problem solving and analytical skills

·         Strong judgment, issues management, and problem analysis techniques

·         Strong presentation, facilitation, time management, and prioritization skills

·         Proven ability to work both independently and as a part of a team

·         Demonstrated ability to balance priorities on simultaneous projects

·         Ability to autonomously and quickly learn both technical and non-technical skills

·         Familiarity with IT frameworks and best practices including ITIL, COBIT, NIST



You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req3390
Line of Business: Consulting Services
SubFunction: TMC Inf Managed Services
Job Type: Full Time
Req #: req3390
Location: 80 City Square, , Boston, MA US
Region: Northeast Region
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
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