RSM US is a leading accounting, tax and consulting firm focused on delivering outstanding business and technology consulting services for our commercial and non-profit clients across the country.
Today, our fast-growing Technology and Management Consulting practice has over 1000 consultants delivering services in the areas of IT strategy, security and compliance, business technology solutions, business intelligence, and managed services.
RSM Managed IT Services (www.rsmus.com/MITS) is a “flagship” service offering that provides full spectrum and co-managed IT services for small and medium sized businesses across many industries. RSM was recently named a Top 15 Global Managed Service Provider as ranked by MSPmentor’s 2016 survey.
RSM is looking for “seasoned” IT professionals to join the MITS practice as a Client Services Manager. The Client Services Manager is responsible for the overall delivery of managed IT services for portfolio of approximately 10-12 clients. This is a multifaceted role that includes acting as a strategic IT advisor to the client plus coordinating day to day support issues, leading projects, staff management, and service delivery reporting.
The ideal candidate will have a successful track record either as an internal IT manager/director or consultant leading outsourced technical teams. We are seeking well-rounded people with “executive presence”, a passion for technology, and the ability to collaborate with non-technical audiences on digital transformation initiatives.
This is NOT a sales role and an information technology background is required. The position will require mostly local travel with the occasional business trip.
· 5+ years as an IT Manager or Director in a small or medium sized business: OR
· 2+ years acting in a similar capacity for a technology consulting firm
· Service oriented attitude and willing to do whatever it takes for clients
· Microsoft Cloud technology competency
· Bachelor's degree