Regional Technology Advisor

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Relationship Management: Establish, manage and maintain relationships with Regional Managing Partner, Office Managing Partners, Market Circle Leaders, Line of Business Leads, Office Managers, CFOs and the technology groups. Meet regularly with these and other key customers. These meetings will occur on a regular cadence to include:

    • Onsite meetings will require site visit preparation documentation
    • Develop pre-meeting Business Intelligence reporting: ticket analysis, location analysis and customer satisfaction data
    • Discuss technology initiatives in process as well as future initiatives and discuss impact
    • Understand local office projects, concerns, IT service and support, applications performance, etc.
    • Understand local application, synergies or removal
    • Compile information from the meeting, follow up with appropriate teams to address issues and tasks.

Oversee day-to-day Field IT Operations: 

    • Review service tickets
    • Manage SLAs
    • Manage non-ticket service and support requests

Project Management:

    • Technology initiatives
    • Local, regional and national projects
    • Office Moves, closures and remodel

Personnel Development:

    • Manage staffing levels
    • Develop existing staff
    • Hire additional staff as needed
    • Complete performance management responsibilities
  • Asset Management:
    • Review monthly financial reports and metrics
    • Develop annual technology budget
    • Review equipment inventory reports
    • Approve purchases and expenses
    • Oversee asset management and equipment processes and procedures

Problem Management:

    • Identify and isolate technology problems
    • Coordinate Field IT support for resolution
    • Collaborate and/or escalate with L3 groups as needed

EDUCATION   

  • Bachelor’s degree preferred or related experience                   

EXPERIENCE

  • 3+ years relevant experience.

TECHNICAL SKILLS   

  • Intermediate Microsoft Office skills

MANAGEMENT

  • 3+ years managerial support
  • Ability to communicate both verbally and written with diverse               
  • Ability to lead and direct a group of employees in areas such as audiences planning, conducting, and supervising.

PREFERRED REQUIREMENTS

  • Excellent verbal and written communication                                  
  • Advanced Microsoft Office Skills
  • Understands and applies technical/procedural requirements of position            
  • Project Management experience.
  • Ability to work autonomously and as a member or leader of a team
  • Effective organization and time management skills
  • Ability to manage multiple tasks
  • Strong attention to detail
  • Ability to make independent judgments based on knowledge and experience within specialization

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req3881
Line of Business: Internal Client Service
SubFunction: Field IT Support
Job Type: Full Time
Req #: req3881
Location: 515 South Flower St., 17th Floor, Los Angeles, CA US
Region: National
Job Category: Corporate Information Technology
Employment Type: Experienced
Degree Required: Bachelor
Travel: Yes
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