The Manager of Operations is primarily responsible for driving business process improvement through the analysis of client engagements, scheduling of Technical Accounting Consulting (TAC) personnel and oversight of internal administrative personnel and related operational matters.
The Manager of Operations is expected to make independent decisions on staffing issues ensuring that all engagements are scheduled appropriately, resources are effectively deployed, and staff workloads are balanced. As the lead for resource management, you will be a key contributor to the practice’s financial performance by effectively aligning our resources to clients’ needs with a continual focus on talent development, client satisfaction and overall growth. The Manager of Operations will also lead the TAC/Audit Rotation Program and coordinate efforts for training and conferences.
This role reports to the TAC Operations Director and will collaborate with the TAC partners, market leaders as well as the team.
Coordinate office logistics for all TAC locations
Oversight of TAC administrative assistants in all locations including roll out of standardize processes and procedures for use on a national basis
Oversee the development of a SharePoint site to be a resource center for the TAC team. Includes layout and design of the site, obtaining content and creating templates from existing client examples.
Ensure TAC professionals are effectively utilized to support the achievement of financial plans for the business
Collaborate with TAC regional market leaders and client engagement teams to understand business needs
Plan and develop strategies for engagement management while incorporating functional requirements and priorities (financial, capacity, etc.)
Implementation of software and processes around project management
Work directly with career advisors and staff appropriately for balancing productivity, training, staffing issues, and other concerns
Track project feedback reviews and provide real time updates to market leads and career advisors
Generate reports that forecast utilization and monitor productivity, conflicts, leverage, availability, non-charge hours, etc.
Develop and communicate scheduling analysis and schedule snapshots for planning purposes
Lead scheduling meetings and follow-up on unresolved issues that require rescheduling of projects and/or staff
Coordinate and balance resource sharing both regionally and nationally across industry teams, functional teams and other business units
Lead TAC/Audit Rotation program in liaising with applicants, regional rotation leads, and TAC/Audit leadership; prepare reports and coordinate logistics
Work closely with TAC Operations Director and the LPD Team in coordinating all aspects of training and conferences. This includes new hire training for successful onboarding of new individuals to the practice, an annual conference as well as periodic courses for experienced professionals throughout the year.
Other responsibilities and projects as directed by the TAC Operations Director or National TAC Leader
Bachelor’s Degree in Accounting, Business, or in a related field
5+ years of prior experience as an Operations Manager, Project Manager, Resource Manager or client server in the Consulting arena for a professional services organization or other relevant industry.
Able to confidently connect at all levels in the organization using diplomatic communication, influence, and negotiation skills
Superior analytical, forecasting, problem solving, and client service skills
Intermediate to Expert Excel skills
Ability to multi-task and attention to detail
Strong relationship building, coaching, and employee development skills
Ability to thrive in a fast paced environment and prioritize tasks
Proven ability to lead change within an organization
Able to travel nationally to other TAC offices (<10%)