The Information Technology Coordinator (ITC) is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP’s PCs, printers, servers, and related equipment.
1. Provide level 2 end user support including but not limitedto:
Monitor and respond timely to support tickets in the ITCqueue(s).
Complete legal hold workstations procedures and hard drive copies asrequested.
Preserve backup tapes and other electronic media asrequested.
8. Other duties asassigned.
High school diploma orGED
1-3 years relevant experience in customerservice
Working knowledge of hardware and applications including but not limitedto:
Windows Server OS, Microsoft WindowsOS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Unicenter Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networkedequipment.
Excellent verbal and writtencommunications
Demonstrates a working knowledge of the technologytools required within assignedresponsibilities
Effective organization and time managementskills
Ability to manage multipletasks
Strong attention todetail
Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressfulsituations.
Ability to work in a highly collaborative environment and consult effectively with employees at alllevels.
Job ID req3954
Line of Business: Internal Client Service
Job Type: Full Time
Req #: req3954
Location: 1330 Post Oak Blvd, Floors 23 and 24, Houston, TX US