Resource Management Delivery Services Senior Associate

The Resource Management Delivery Services Senior Associate develops a strong understanding of the business vision, goals, and operational needs of the enterprise resource management program. This role provides day‑to‑day operational and business support to internal teams, helping ensure the effective execution of resource management processes and the accurate use of the Dayshape platform.

The Senior Associate executes high‑quality, tactical resource management support activities that contribute to accurate, timely, and reliable data within Dayshape. Responsibilities include hands‑on scheduling execution, data uploads, and administrative support for Resource Managers across the firm, particularly during peak periods, leaves, and short‑term scheduling initiatives. The role works closely with the Delivery Services Manager and collaborates with team members located offshore and across multiple time zones to ensure consistent delivery standards, clear communication, and timely completion of assigned work.

 Delivery Services Execution & Coordination

• Execute and coordinate day‑to‑day tactical Resource Management (RM) support activities, including Dayshape data uploads, schedule maintenance, and defined scheduling initiatives, following established standards and priorities set by leadership.
• Support coordination of work across a globally distributed team by ensuring clear task handoffs, timely completion, and adherence to documented processes across time zones.
• Serve as an operational point of contact for assigned workstreams, escalating capacity constraints, data issues, or competing priorities to the Manager as needed.
• Perform quality checks on assigned deliverables to ensure data accuracy, completeness, and compliance with Dayshape and RM process standards.
• Partner with Resource Managers and Delivery Services leadership to clarify task requirements, timelines, and expectations for assigned delivery work.
• Translate defined resourcing and scheduling requirements into detailed task-level execution plans for self and, when appropriate, junior team members.
• Identify recurring administrative, data, or workflow issues and provide recommendations to leadership for process improvements that reduce RM administrative effort.
• Support onboarding and ongoing enablement of new Delivery Services team members by sharing documented procedures, best practices, and peer coaching as assigned.

Program Enablement & Change Support (Senior Associate)

• Participate in testing and deployment activities for new Dayshape product releases by executing test scenarios, validating results, and documenting outcomes.
• Provide operational input and observations regarding execution effort, data impacts, and adoption considerations based on hands-on‑ experience.
• Support the development and execution of release communications, job aids, and training materials to reinforce understanding of new functionality or process updates.
• Identify and escalate data quality issues, control gaps, or execution risks encountered during delivery or release activities to the Manager and Strategic Business Analytics for further analysis.

EDUCATION/CERTIFICATIONS

Bachelor’s degree in a technical or related field, or an equivalent combination of education, experience, and/or certifications.

TECHNICAL/SOFT SKILLS

• Strong Microsoft Office proficiency,
• Strong attention to detail and ability to manage structured, repeatable work at scale.
• Clear, professional written and verbal communication skills.
• Demonstrated curiosity and willingness to learn new tools, techniques, and approaches
• Interest in identifying and implementing continuous improvements within resource management operations

EXPERIENCE

• 2+ years resource management experience in professional services organization
• Strong working knowledge of resource management processes and workflows.
• Dayshape experience preferred

LEADERSHIP SKILLS

• Ability to collaborate across global teams and time zones, managing handoffs, dependencies, and communication to ensure timely and accurate scheduling and data updates.
• Ability to manage multiple concurrent priorities with accuracy and urgency.